📦 Delivery & Dispatch Information
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⏰ Order cut-off: Orders placed before 4pm (AEST) (Mon–Fri) are dispatched the same day. Orders placed after 4pm (AEST)will be dispatched the next bus day.
- 📦 Shipping Schedule
Orders placed after 4pm on Thursday will be dispatched on Friday, and the next business day is Monday!
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📅 Weekend orders: Orders placed after 4pm (AEST) Friday will be dispatched on Monday.
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Next business day is from the day of dispatch not from the day of order!! Please consider public holidays( see below for more information)
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🚚 Delivery requests: We’ll always aim to have your hamper delivered as close as possible to your preferred date. While we can’t guarantee exact dates, we do our very best to make it happen we aim to get the hamper there as close as possible!
- Metro deliveries: Sent via StarTrack Next Business Day service. Metro post-codes usually arrive the next business day if ordered before 4pm (AEST) - this isn’t guaranteed.
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🌆 Same-day delivery (Perth metro): Available for addresses within 35km of Perth CBD when you order before 2pm WST (Mon–Fri)
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🏡 Regional deliveries: May take 1–3 business days from dispatch, depending on location.
- ✈️Once you enter your delivery address you will be given delivery options for your post code either Metro or Regional..
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‼️ IMPORTANT ‼️If you’re only offered Metro Next Day Delivery, this means your postcode is within the next-day delivery area.
If you’re only offered 1–3 Day Delivery, your postcode falls outside the metro delivery zone.
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⚠️ Delays: Most hampers arrive right on time, but occasionally couriers may experience delays that are outside of our control. We’ll keep you updated along the way.
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🔔 Tracking: You’ll receive tracking details as soon as your hamper leaves us.
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📬 If no one is home: If there’s no safe place to leave the hamper, if they can’t access due to an apartment building or a locked gate it will be taken to the nearest Post Office for collection- please take this into consideration.
If our drivers do not feel there is a safe place to leave the hamper, they will contact the recipient or sender. If no alternative instructions are provided, the hamper will be returned to our warehouse in Balcatta, where it will be available for collection free of charge. Alternatively, redelivery can be arranged for a fee of $17.95.
During hot weather, please arrange for the hamper to be brought inside promptly to avoid melting. Once delivered, any heat-related damage is unfortunately outside of our control.
🏥 Hospital Deliveries
We’re happy to deliver hampers to hospitals. Please keep in mind that if a patient has been discharged before the hamper arrives, or if the ward is unable to accept deliveries, the hamper may be returned to us for re-delivery.
To help avoid delays, please include the patient’s full name, phone number, ward/room number, and hospital address when placing your order. We also recommend checking how long they are expected to stay in hospital and keeping our delivery timeframes in mind.
Please note:
We know how special it is to have your gift arrive right on time, and we work closely with our couriers to make that happen. While we always do our very best, sometimes unexpected things happen that can cause delays that are out of our hands. If this happens, please know we’ll do everything we can to help get your hamper delivered as quickly as possible.
To keep things running smoothly, please double-check the delivery details before placing your order. If a parcel can’t be delivered due to an incorrect address or being undeliverable, re-delivery fees will apply.
Public Holidays & Delivery Delays
Please note that deliveries may be affected during Australian public holidays, including:
National Public Holidays:
New Year’s Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Christmas Day and Boxing Day.
State & Territory Public Holidays:
Labour Day (varies by state), King’s Birthday (varies), Western Australia Day, Melbourne Cup Day (VIC), Royal Queensland Show (QLD), Adelaide Cup Day (SA), Proclamation Day (SA), Eight Hours Day (TAS), Recreation Day (TAS), Royal Hobart Show (TAS), Canberra Day (ACT), Reconciliation Day (ACT), May Day (NT), Picnic Day (NT) and NSW Bank Holiday.
Delivery timeframes may vary during these periods.
