Frequently Asked Questions
Everything you need to know about Little Shop of Happiness Gift Boxes
Welcome to our Frequently Asked Questions page. Whether you're sending a birthday surprise, a thank you gift, a care package or simply brightening someone's day, we're here to make gifting easy.
Below you'll find answers to the questions we're asked most often about our gift boxes, including delivery, dispatch times, personalised gift messages, Confetti Explosion Gift Boxes, Build Your Own Gift Boxes, corporate gifting and Australia-wide delivery.
Since 2016, we've helped thousands of customers across Australia and around the world send thoughtful gift boxes to friends, family, colleagues and loved ones. Whether it's your first order or you're one of our many returning customers, we want you to feel confident knowing exactly how everything works before placing your order.
If you can't find the answer you're looking for, our friendly team is always happy to help. Simply get in touch and we'll do our best to make your gifting experience as easy and enjoyable as possible.
About Our Gift Boxes
Gift boxes have become one of Australia's most popular gifts because they offer so much more than a single present—they create an experience.
Unlike flowers or a standard gift, a beautifully presented gift box is filled with carefully selected treats, keepsakes and surprises that can be enjoyed long after it's opened. From the excitement of unboxing to discovering each item inside, every gift feels thoughtful, personal and memorable.
Whether you're celebrating a birthday hampers, saying thank you hampers, welcoming a new baby, sending a care package, congratulating someone on a milestone, or simply letting someone know you're thinking of them, a gift box is a meaningful way to show you care.
At Little Shop of Happiness, we've taken that experience one step further with our signature Confetti Explosion, the option to Build Your Own Gift Box, complimentary personalised gift messages and Australia-wide delivery, making it easy to send happiness wherever it's needed.
It's no surprise that gift boxes have become a favourite choice for individuals and businesses looking to make someone smile and create a lasting memory.
Little Shop of Happiness creates feel-good gift boxes designed to surprise, delight and brighten someone's day. Beautifully presented and delivered Australia-wide, our gift boxes are filled with thoughtful products that create memorable moments.
Whether you're celebrating a birthday, saying thank you, sending a little encouragement or simply making someone smile, we've made gifting easy.
Choose from our ready-made gift boxes, build your own personalised gift box or add our signature Confetti Explosion for an unforgettable unboxing experience.
At Little Shop of Happiness, we believe a gift should be more than just a box—it should create a moment that your recipient will never forget.
Since launching in 2016, we've helped thousands of customers across Australia and around the world send thoughtful gift boxes that surprise, delight and bring genuine happiness to the people they care about.
Here's what makes us different:
- Beautifully curated gift boxes for every occasion.
- Our famous Confetti Explosion upgrade for an unforgettable unboxing experience.
- The option to Build Your Own Gift Box with hand-picked products.
- Complimentary personalised gift messages with every order.
- Australia-wide delivery, with most metro areas receiving next business day delivery after dispatch.
- Carefully packed by our passionate Australian team.
- Trusted by thousands of happy customers and backed by hundreds of 5-star reviews.
Whether you're celebrating a birthday, saying thank you, sending love, offering support or simply making someone's day, we're here to help you send a gift that's as thoughtful as the person receiving it.
At Little Shop of Happiness, we don't just deliver gift boxes—we deliver smiles, surprises and unforgettable moments.
Little Shop of Happiness is proudly Australian owned and operated by Amy and Liza, two friends who started the business with one simple mission to make it easier to brighten someone's day.
What began as a small idea has grown into one of Australia's favourite gift box businesses, helping thousands of people send thoughtful gifts to friends, family, colleagues and loved ones across the country.
Every gift box is carefully packed by our passionate team and sent from our Australian warehouse with the hope of creating a memorable moment for every recipient.
We're incredibly grateful for the amazing community that continues to support our small business, and we look forward to helping you spread a little more happiness.
No!
Our Confetti Explosion is available on selected gift boxes they are clearly labeled to say they contain confetti or can be added to many eligible gift boxes during checkout.
If you choose this upgrade, a burst of colourful confetti is released when the recipient lifts the lid, creating a fun surprise they'll never forget.
It's one of our most popular additions and perfect for birthdays, congratulations, celebrations and anyone who deserves a little extra happiness.
We recommend having your camera ready—you won't want to miss their reaction!
Our Confetti Explosion Gift Box transforms an ordinary gift into an unforgettable experience.
When the lid is lifted, colourful confetti bursts into the air before the recipient discovers the beautifully presented gifts inside.
It's the perfect way to add excitement, laughter and a little extra magic to any occasion.
Whether you're celebrating a birthday, saying congratulations, thanking someone or simply making someone smile, our Confetti Explosion creates a moment they'll remember long after the gift has been opened.
Just a little warning... there may be a little confetti to clean up afterwards!
Absolutely!
Our Build Your Own Gift Box lets you create a completely personalised gift by choosing exactly what goes inside.
Browse our range of chocolates, candles, mugs, self-care products, keepsakes, snacks, drinks and thoughtful gifts to create something that's perfectly suited to your recipient.
Once you've selected your products, we'll beautifully package everything together, include your complimentary personalised gift message and carefully prepare your gift for Australia-wide delivery.
It's the perfect option if you want to create something truly unique.
Yes!
Selected gift boxes include the option to upload a photo that we'll print in a Polaroid-style format and place inside your gift box.
Whether it's a favourite memory, a family photo or a special moment you've shared together, adding a photo is a wonderful way to make your gift even more personal and meaningful.
Simply email us your order number and the phone and we will add it to the gift hamper.
Absolutely you Can!
Every Little Shop of Happiness gift box includes a complimentary personalised gift card.
Simply write your message during checkout and we'll professionally print it before placing it inside your gift box.
Whether you're celebrating a birthday, sending your love, saying thank you or simply letting someone know you're thinking of them, a personalised message makes your gift even more meaningful.
Don't forget to include your name if you'd like the recipient to know who sent the gift. We hand write all cards, if the note is very long we will print it out on to the card and over very busy times we might also print out the message on the card. We try to hand write as often as we can as we feel it is more personal.
Yes.
We never include invoices, receipts or pricing inside our gift boxes, so the recipient will only see your personalised gift message.
If you'd like to keep your gift a surprise or remain anonymous, simply leave your name out of the message during checkout. and if you want us to not tell if the repient calls us you will need to let us know that you dont want us to disclose anything at all.
Absolutely we love helping our customers with this.
Although we currently deliver within Australia only, we help thousands of customers from around the world send thoughtful gift boxes to friends, family and colleagues living in Australia every year.
Whether you're in the UK, New Zealand, the USA, Canada or anywhere else in the world, you can easily order online and we'll take care of the rest.
From beautifully presented gift boxes to personalised gift messages and our signature Confetti Explosion, we'll make sure your recipient receives a gift that feels personal, thoughtful and full of happiness—just as if you were there to give it to them yourself.
We'll carefully pack your order, dispatch it from our Australian warehouse and deliver it Australia-wide, making it easy to stay connected with the people who matter most, no matter where you are in the world.
★★★★★"I live in the UK and wanted to send something special to my daughter in Australia. The ordering process was so easy, the gift arrived beautifully presented, and she absolutely loved the confetti surprise! It felt like I was able to send a little piece of home, even from the other side of the world. I couldn't recommend Little Shop of Happiness more."
Delivery & Shipping
Orders placed before 4pm (AEST) Monday to Friday are dispatched the same business day.
Orders placed after 4pm (AEST), on weekends or public holidays, will be dispatched on the next business day.
As soon as your order has been dispatched, you'll receive an email with your tracking details so you can follow your gift every step of the way.
Most Australian metro areas receive their gift box on the next business day after dispatch.
Regional and remote locations generally take 1–3 business days after dispatch.
While we always aim for fast and reliable delivery, timeframes are estimates and may occasionally be affected by weather, public holidays or courier delays that are outside our control.
Yes.
During checkout, you can request your preferred delivery date and we'll do our very best to have your gift arrive as close as possible to that date.
While we can't guarantee delivery on a specific day, ordering in advance is the best way to help ensure your gift arrives in time for birthdays, celebrations and other special occasions.
Unfortunately, we can't guarantee delivery on an exact day or at a specific time.
Once your gift has been dispatched, delivery is managed by our trusted courier partners.
If your gift is for an important occasion, we recommend placing your order a little earlier to allow for unexpected courier delays.
Yes!
Once your gift box has been dispatched, we'll email your tracking information so you can follow its journey.
Tracking updates are provided by our delivery partners and may take a short time to appear after your parcel has been collected.
If you have any questions about your delivery, our friendly team is always happy to help.
Deliveries are sent with Authority to Leave where it is safe for the courier to do so.
If there isn't a suitable safe place to leave your parcel, the courier may leave a collection card or take the parcel to a nearby collection point.
To help avoid delays, please ensure the recipient's address and phone number are entered correctly when placing your order.
We deliver gift boxes Australia-wide.
Whether your recipient lives in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin or a regional town, we'll carefully pack your order and dispatch it from our Australian warehouse.
Our gift boxes are perfect for birthdays, celebrations, thank you gifts, care packages and every special moment in between.
Please contact us as soon as possible if you've entered an incorrect delivery address.
If your order hasn't been packed or dispatched, we'll happily update the details for you.
Once your gift has been dispatched, address changes are not be possible, you can contant star track directly for help with this. Extra charges will apply for this service.
Corporate Gifts
We’ll gladly work with you to tailor each gift box according to your
requirements, allowing you to uniquely showcase your brand and appreciation. We’ll help you to stand out and impress—whether your special gift is for boosting staff morale, or improving client relationships. Visit our Corporate Gifts page for more details and client testimonials.
- branded gift cards
- branded packaging
- bulk orders
- multiple addresses
Yes! We’re all about supporting Australian businesses (and people) and love hearing from prospective suppliers, influencers, or other businesses interested in collaborations. Please get in touch with us so we can discuss further orders@littleshopofhappiness.com.au
Ordering Your Gift
Planning ahead? You can place your order in advance and request your preferred delivery date during checkout.
We'll carefully schedule your order and aim to have your gift box arrive as close as possible to your requested delivery date. While we can't guarantee delivery on an exact day, ordering early gives your gift the best chance of arriving in time for birthdays, celebrations and other special occasions.
If your gift arrives a little early, don't worry we'll place a "Do Not Open Until..." sticker on the outside of the gift box with your chosen date, so your recipient knows exactly when to open it.
Pre-ordering is especially popular during busy gifting periods like Christmas, Mother's Day, Father's Day and Valentine's Day, helping you secure your gift well in advance and enjoy complete peace of mind.
No.
We never include invoices, receipts or pricing information inside our gift boxes, so your recipient will only receive a beautifully presented gift along with your personalised gift message.
This makes every delivery feel thoughtful, personal and ready to enjoy from the moment it's opened.
Your order confirmation and tax invoice will be emailed directly to you after your purchase.
If you need to make changes to your order, please contact us as soon as possible.
We'll always do our best to accommodate changes before your gift box has been personalised, packed or dispatched.
Once an order has been packed, personalised or collected by our delivery partner, changes or cancellations may no longer be possible.
If you're unsure, simply get in touch with our friendly team and we'll do everything we can to help.
Yes!
Little Shop of Happiness helps businesses across Australia create memorable gifting experiences for staff, clients, customers and event attendees.
Whether you're celebrating your team, welcoming a new employee, thanking loyal clients or organising gifts for a corporate event, we make the process simple from start to finish.
We can assist with:
- Bulk gift orders
- Personalised gift messages
- Branded gift cards and packaging (minimum quantities may apply)
- Delivery to one or multiple addresses Australia-wide
Our experienced team has helped businesses of all sizes deliver thoughtful gifts that leave a lasting impression.
Can I send gift boxes to multiple addresses?
Absolutely!
If you're sending a few gift boxes to different recipients, simply place a separate order for each delivery address through our website.
If you're organising a larger corporate or bulk gifting project, our team can manage multiple delivery addresses, personalised gift messages and Australia-wide delivery, making the entire process easy and stress-free.
TAB 22
Do you offer gift boxes without alcohol?
Yes!
We have a fantastic range of non-alcoholic gift boxes, making it easy to find the perfect gift for every occasion.
Whether you're celebrating a birthday, sending a thank you, wishing someone well, welcoming a new baby or simply making someone smile, you'll find plenty of alcohol-free gift boxes filled with delicious treats, keepsakes, self-care products and thoughtful surprises.
Every product page clearly lists what's included, making it easy to choose the perfect gift.
TAB 23
Do you offer vegan, gluten-free or dietary-friendly gift boxes?
We understand that everyone has different tastes and dietary requirements.
That's why we offer a growing range of vegan, gluten-free and dietary-friendly gift boxes and products.
Please refer to each individual product page for ingredient and dietary information before placing your order.
If you have any questions, our friendly team is always happy to help you choose the most suitable gift.
TAB 24
What happens if my order arrives damaged?
We take great care to ensure every Little Shop of Happiness gift box is securely packed and beautifully presented before it leaves our warehouse.
If your order arrives damaged or something isn't quite right, please contact us as soon as possible with your order number and photographs of the damaged item or packaging.
We'll investigate the issue promptly and work with you to find the best solution because we want every gifting experience to be a happy one.
TAB 25
What is your Happiness Guarantee?
At Little Shop of Happiness, our mission is simple—to create gift boxes that bring genuine happiness from the moment they're opened.
We're committed to providing beautifully presented gifts, excellent customer service and a smooth ordering experience from start to finish.
If something isn't right with your order due to an error on our part, please contact us as soon as possible. We'll always work with you to resolve genuine issues quickly and fairly.
Before completing your purchase, every customer is required to acknowledge and agree to our delivery terms and conditions, including our dispatch times, estimated delivery timeframes and how our delivery process works.
As delivery is completed by third-party courier networks, we cannot offer refunds or replacements for circumstances outside of our control. This includes courier delays, severe weather, public holidays, inaccessible delivery locations, incorrect delivery details provided at checkout, or requests arising from a misunderstanding of our published delivery information or estimated delivery timeframes.
We encourage all customers to read our delivery information carefully before placing an order. By completing your purchase, you confirm that you understand and accept our delivery process and terms.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
TAB 26
How can I contact Little Shop of Happiness?
We're always happy to help!
Whether you need assistance choosing the perfect gift box, have a question about delivery, need help with a corporate order or require support with an existing order, our friendly team would love to hear from you.
You can contact us by phone, email at orders@littleshopofhappiness.com.au, or through our online contact form, and we'll get back to you as soon as possible.
YES If you're sending a few gift boxes to different recipients, simply place a separate order for each delivery address through our website.
If you're organising a larger corporate or bulk gifting project, our team can manage multiple delivery addresses, personalised gift messages and Australia-wide delivery, making the entire process easy and stress-free.
Yes! We have a fantastic range of non-alcoholic gift boxes, making it easy to find the perfect gift for every occasion.
Whether you're celebrating a birthday, sending a thank you, wishing someone well, welcoming a new baby or simply making someone smile, you'll find plenty of alcohol-free gift boxes filled with delicious treats, keepsakes, self-care products and thoughtful surprises.
Every product page clearly lists what's included, making it easy to choose the perfect gift.
We understand that everyone has different tastes and dietary requirements.
That's why we offer a growing range of vegan, gluten-free and dietary-friendly gift boxes and products.
Please refer to each individual product page for ingredient and dietary information before placing your order.
If you have any questions, our friendly team is always happy to help you choose the most suitable gift.
We take great care to ensure every Little Shop of Happiness gift box is securely packed and beautifully presented before it leaves our warehouse.
If your order arrives damaged or something isn't quite right, please contact us as soon as possible with your order number and photographs of the damaged item or packaging.
We'll investigate the issue promptly and work with you to find the best solution because we want every gifting experience to be a happy one.
At Little Shop of Happiness, our mission is simple to create gift boxes that bring genuine happiness from the moment they're opened.
We're committed to providing beautifully presented gifts, excellent customer service and a smooth ordering experience from start to finish.
If something isn't right with your order due to an error on our part, please contact us as soon as possible. We'll always work with you to resolve genuine issues quickly and fairly.
Before completing your purchase, every customer is required to acknowledge and agree to our delivery terms and conditions, including our dispatch times, estimated delivery timeframes and how our delivery process works.
As delivery is completed by third-party courier networks, we cannot offer refunds or replacements for circumstances outside of our control. This includes courier delays, severe weather, public holidays, inaccessible delivery locations, incorrect delivery details provided at checkout, or requests arising from a misunderstanding of our published delivery information or estimated delivery timeframes.
We encourage all customers to read our delivery information carefully before placing an order. By completing your purchase, you confirm that you understand and accept our delivery process and terms.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
We're always happy to help!
Whether you need assistance choosing the perfect gift box, have a question about delivery, need help with a corporate order or require support with an existing order, our friendly team would love to hear from you.
You can contact us by phone, email at orders@littleshopofhappiness.com.au, or through our online contact form, and we'll get back to you as soon as possible.
Find us on Facebook at Little shop of Happiness and Instagram at _little_shop_of_happiness_ Call our friendly team on 1300 139 165.
Still have a question?
We're here to make gifting easy.
If you can't find the answer you're looking for, our friendly team is always happy to help.
Whether you need advice choosing the perfect gift box, have a delivery question or need assistance with an existing order, simply get in touch and we'll do our best to help.
Ready to make someone's day? Explore our range of beautifully presented gift boxes and discover why thousands of people across Australia—and around the world sending gifts to loved ones here—choose Little Shop of Happiness to create unforgettable moments.
Looking for the perfect gift?
Whether you're celebrating a birthday, sending love from afar or simply making someone's day, we have a gift box for every occasion.
Explore some of our most popular collections: