Delivery & Dispatch Information

Delivery & Dispatch Information

Order Dispatch

Orders placed before 4pm (AEST) Monday to Friday are dispatched the same business day. Orders placed after 4pm (AEST) will be dispatched on the next business day.

Orders placed after 4pm (AEST) on Friday, or over the weekend, will be dispatched on Monday. Delivery timeframes commence from the date of dispatch, not the date the order is placed.

Customers will receive an order confirmation email shortly after placing an order to the email provided at checkout. We kindly ask that all order details are checked carefully.

If your hamper has not yet been dispatched, we are happy to assist with changes where possible. Once a hamper has left our warehouse, changes to delivery details, products, gift messages or delivery dates are not possible.

Redelivery fees may apply where a hamper cannot be delivered due to incorrect, incomplete or undeliverable address information.

IMPORTANT: Preferred delivery dates are not guaranteed. If your gift is for a birthday or special occasion, we recommend selecting a date 1–2 business days earlier to allow for unexpected courier delays.

Delivery Timeframes

We always aim to have your hamper delivered as close as possible to your requested delivery date; however, requested delivery dates cannot be guaranteed and are requests only.

Metro Deliveries

Delivery options for eligible metro locations are displayed at checkout based on the recipient’s postcode.

Priority Next Business Day Delivery is sent via StarTrack Next Business Day service.

Most eligible metro postcodes arrive the next business day after dispatch; however, next business day delivery is an estimated timeframe and is not guaranteed.

Our standard Express Delivery option has an estimated delivery timeframe of 3–5 business days from dispatch.

Please remember that delivery timeframes commence from dispatch. Orders placed after 4pm (AEST), on weekends or public holidays will be dispatched the next business day.

Perth Same-Day Delivery

Available for addresses within 35km of Perth CBD on orders placed before 2:00pm (AWST), Monday to Friday.

Regional Deliveries

Typically arrive within 1–3 business days from dispatch, depending on location.

Delivery options available at checkout are determined by the recipient’s postcode. Metro delivery options are displayed for eligible metro postcodes. Regional delivery options are displayed for addresses outside the metro delivery zone.

PO Box Deliveries

If your delivery address is a PO Box, a member of our team will contact you to arrange payment of an additional $10.00 delivery fee.

Alternatively, you may update the delivery address to a residential or business address free of charge before your hamper is dispatched.

Please note that dispatch may be delayed until the delivery address has been confirmed or the additional delivery fee has been paid.

Tracking

Tracking information will be emailed once your hamper has been dispatched.

Delivery Delays

While most hampers arrive within the estimated timeframe, occasional courier delays may occur due to factors outside of our control. Should any delays arise, we will assist wherever possible and keep you updated.

No next business day delivery guarantee is provided. Delivery delays may occur and are outside of our control. Refunds or compensation will not be provided for courier delays.

Unattended Deliveries

If a courier is unable to safely leave a hamper, access the property, or enter an apartment complex or gated address, the hamper may be redirected to the nearest Post Office for collection.

For Perth same-day deliveries, if our drivers do not feel there is a safe place to leave the hamper, they will attempt to contact the recipient or sender. If alternative instructions cannot be obtained, the hamper will be returned to our warehouse for collection. Redelivery can be arranged for an additional fee.

Hot Weather Deliveries

During warmer weather, hampers should be brought indoors as soon as possible after delivery. Once delivered, any damage caused by heat exposure is outside of our control.

Hospital Deliveries

We are happy to deliver to hospitals; however, please note that if a patient has been discharged, transferred, or if the hospital is unable to accept deliveries, the hamper may be returned and require redelivery.

To assist with a successful delivery, please provide:

• Patient’s full name
• Mobile phone number
• Ward and room number
• Full hospital address

We also recommend checking the recipient’s expected length of stay before placing an order.

Public Holidays

Delivery and dispatch timeframes may be affected by Australian national, state and territory public holidays. Additional delays may occur during these periods due to increased courier volumes and reduced operating schedules.

State & Territory Public Holidays:

Labour Day (varies by state), King’s Birthday (varies), Western Australia Day, Melbourne Cup Day (VIC), Royal Queensland Show (QLD), Adelaide Cup Day (SA), Proclamation Day (SA), Eight Hours Day (TAS), Recreation Day (TAS), Royal Hobart Show (TAS), Canberra Day (ACT), Reconciliation Day (ACT), May Day (NT), Picnic Day (NT) and NSW Bank Holiday.

Delivery timeframes may vary during these periods.

Delivery Acknowledgement

By placing your order, you acknowledge that preferred delivery dates and courier delivery timeframes are estimates and cannot be guaranteed.